Info

FAQ

How can I pay?

You can pay with most credit cards and ApplePay. I do not access or store your payment information. All the prices on my webshop include 21% VAT.

Return charges.

Purchased goods may be returned up to 2 weeks after purchase in the original packaging, the costs for returning when exercising the right of withdrawal are yours.

Will not be accepted as a return in any case:

  • Used, dirty, damaged or incomplete products (show no signs of use).

  • Products customized for the customer.

  • Worn products and / or products whose label has been removed.

What is the delivery period?

Orders for "www.kasteels.com" are shipped on fixed days per week, namely Monday and Thursday. Delivery will therefore take place within 3-5 business days after the Monday or Thursday of shipment, whichever day follows shortest after the day of your order. The products will be shipped by Bpost or PostNL. For letterbox mail and letterbox box deliveries, you do not need to be at home, as they fit in your mailbox. For larger products, a postal package is used. If you are not at home for these deliveries, a message will be left by Bpost or PostNL.

How much are the shipping costs for an order?

The shipping costs depend on the weight, size and destination of the package. These are automatically calculated when entering an order, within Belgium and the Netherlands.
For orders outside Belgium and the Netherlands, contact should be made before placing the orders by mail: ka.steels@gmail.com.

Will I receive the same article as in the picture?

I do my best to display the article as truthfully as possible on my website. However, please keep in mind that the colors on the photos may vary slightly from the real colors (depending on monitor, light intensity,... among other things).

Is paying on www.kasteels.com safe?

Yes, Shopping on my webshop is 100% safe because of the use of a secure payment method.

General therms and conditions

Your access and visit to my website www.kasteels.com will be subject to the following terms and conditions. By using this website, you agree to abide by all of the terms and conditions hereof. Each person accessing the website accepts and agrees to these terms and conditions.

WEBSITE OWNER DETAILS

  • "www.kasteels.com" is the website of Ka Steels

  • Company name: Ka Steels

  • Address: Tiensesteenweg 96, 3800 Sint-Truiden

  • Phone number: +32495256581

  • E-mail address: ka.steels@gmail.com

  • VAT number: BE0641.479.014

  • Trade register number: 87313

PURCHASE AGREEMENT

The purchase agreement will be established when the buyer placed the order and paid on my website. As long as the buyer has not yet confirmed the order, he can still dissolve the agreement.

If the buyer, still after confirming his/her order, would like to cancel, he/she should contact me as soon as possible via email. This way I can see what stage your order is at and what your options are. Once the order is sent, you can no longer cancel and you will still be able to use your right of withdrawal of two weeks.

PRICE

All sales prices listed on the website include VAT, excluding shipping costs. Shipping costs are determined during the buying process and communicated to the buyer, depending on the type of product, the total number of products purchased and the shipping method. The final price is in euros and is explicitly and clearly stated before the user confirms the purchase. The published price refers only to the written description of the products. The published images are displayed as truthfully as possible but may contain colors that differ slightly from actual colors (depending on monitor, light intensity). I reserve the right to change certain prices, including shipping costs, at any time, regardless of the motive. After confirmation of your purchase, the price will not be subject to change. Ownership of the ordered items will only pass to the buyer after the total payment of the total invoice amount, with delivery costs included.

PAY

You can pay on my website with most credit cards and ApplePay. This is done at all times in a completely trusted and secure payment environment where online payment will be made immediately upon placing the order. Only upon receipt of payment will ownership pass and the order will be prepared for shipment. After placing your order you will also receive a confirmation email containing a summary of your order.

ARTICLE OUT OF STOCK

Occasionally, I may have just sold an item you ordered and consequently have not had time to remove it from my website. I try as best I can to keep my online stock up-to-date, but should an item become out of stock or damaged after payment, I will contact you for further arrangements. This with a view to a possible replacement or cancellation. In case of cancellation I commit myself to refund the paid amount as soon as possible.

GUARANTEE / RIGHT OF WITHDRAWAL

The customer has the right to abandon the purchase, without payment of a penalty and without justification within 14 days from the day after the product was delivered. The goods are hereby returned, in their original packaging (complete and intact) with the cost of return being your responsibility.

Customers who wish to use their renunciation right must contact me by mail within 14 days after delivery and return the products at their expense to Tiensesteenweg 96, 3800 Sint-Truiden. To return, please put the item in its original packaging and bring the package to a Bpost post office or to my workshop located at Tiensesteenweg 96, 3800 Sint-Truiden within 3 working days. After receiving the returned items, the cost price will be refunded as soon as possible, at the latest within 14 days after receipt of the parcel.

Will in no case be accepted as a return:

  • Used, dirty, damaged or incomplete products (show no signs of use).

  • Products customized for the customer.

  • Worn products and / or products whose label has been removed.

COLLECTING

Do you live in the area of my workingplace. Than you can come collect your order after scheduling an appointment at the adress and contactdetails: Tiensesteenweg 96, Sint-Truiden 3800, Limburg, België.

SHIPPING

I always try to process your order within the business day. Since shipments for www.kasteels.com take place twice a week, namely Monday and Thursday, your order will be shipped on the next Monday or Thursday following your order. Hereby, delivery will normally take place within 3 to 5 business days counting from the respective day of shipment. I use Bpost for the fastest possible delivery of your order within Belgium. For shipments to the Netherlands, PostNL is used. For deliveries to countries other than Belgium and the Netherlands, please contact me by mail before placing the order. As soon as the product is delivered to the carrier, the risk is transferred to the buyer. I do not assume any further liability in the event that the delivery time is extended due to the actions of Bpost or PostNL, nor for the loss of the items ordered or in the event of a strike.

So as long as a product is still in my possession, the responsibility of this product still rests with me. The risks of transportation and loss/damage pass to the buyer from the delivery of the product to the carrier. I am therefore in no way further liable for the choice of the further carrier.

Shipping costs

Belgium:

  • Mailbox post: 2.50 EUR or 4.00 EUR

  • Letterbox box: 4.00 EUR or 6.00 EUR

  • Postal package: 6.00 EUR or 9.00 EUR

Netherlands:

  • letterbox post: 6,50 EUR

  • Letterbox box and postal parcel: 10 EUR or 15 EUR

For deliveries in all other countries, contact must be made before placing the order via email: ka.steels@gmail.com

CUSTOMER SERVICE

My website's customer service is available via email at ka.steels@gmail.com.

APPLICABLE LAW

Belgian law applies, with the exception of the terms of the international privacy law regarding applicable law and with the Rome regulations on international sales contracts regarding goods. In case of any conflicts, only the courts of Limburg (Belgium) are competent.

Data protection - Privacy Policy

What happens to my data when I visit the "www.kasteels.com" website?

It is very important to me to handle very carefully your personal data that you entrust to me. In all procedures (registration, storage and use) I strictly observe current legal data protection regulations. You can visit my website at any time without having to disclose your personal data. This means that the data is anonymous and cannot be associated with your identity. Your personal data is stored by me within the legally permitted framework in some cases: for the execution of your orders, for the representation of own justified commercial interests within the framework of an individual customer service, provided you agree, for contacting me.

The following data may be stored in this context: domain name and IP address of the requesting computer, data of regular customers (name, first name, account and delivery address, e-mail address, telephone number, date of birth, customer number, payment and control data), names, date and time of the files called up.

For the purpose of individual customer service, I use your address data only for my own advertising purposes. This data is therefore not passed on for external marketing purposes.

Note: You can object to the use of your personal data for your own advertising purposes at any time by sending an email to ka.steels@gmail.com.

Information about deployed internet technologies.

What are cookies?

In order to continuously improve my website so that you experience an optimal, attractive and personalized shopping experience, I partially use so-called cookies. Cookies are small text files created by a web server and stored on your computer by the web browser used during your visit to my website.

The website uses both session cookies (temporary cookies), which are deployed only during one online visit, and persistent (permanent) cookies. Persistent cookies are mainly used so that you as a customer can permanently have recurrent settings on the website, such as information individually tailored to you to increase comfort and individualization on the website. Thanks to persistent cookies, I can greet you personally on the website and make you offers that are tailored to your previous purchasing behavior.

When persistent cookies are used, the aim is only to optimally tailor the offers to the wishes of my customers. You can set your browser to inform you in advance when cookies are placed. You can also refuse cookies. Refusing cookies usually leads to a limitation of functionality. We therefore recommend that you allow the reception of cookies on your computer when you visit the website.

Privacy policy

I respect your privacy and process your personal data only for the purpose for which you have provided it and in accordance with the Data Protection Act and the Telecommunications Act.

1. Company data

Company name: Ka Steels

Website: www.kasteels.com

2. Email address

When collecting your e-mail address for reasons other than in the context of a concluded agreement, it will not be used for the transmission of unsolicited communications if you have not given your consent.

3. Postal address

I use your mailing address only for sending information you have requested.

4. Telephone number

Unless you have indicated that you do not appreciate this, I may contact you by telephone to inform you about the products and/or services you have ordered. At each call, you will be informed of the possibility to oppose this.

5. Other personal data

I only process other personal data (by means of cookies, reading peripherals or otherwise) if:

The data processing is necessary for:

a. the performance of an agreement concluded with you;

b. the proper performance of a public law task;

c. the pursuit of legitimate interest (unless your interest or fundamental rights and freedoms prevail over this interest), or you have given your consent to the processing at the time of collection. In any case, I will not retain your data longer than necessary for the processing of the purposes for which it was collected.

6. Special personal data

The information collected will only be used internally and will not be passed on to other organizations.

7. Security storage of data

I store as little customer data as possible and ensure that no particularly sensitive personal data is stored in my database at all, unless it cannot be otherwise.

8. Access to your data

Upon request, I provide notice to visitors to my website of the personal data processed about them. Any incorrect data may be corrected, completed or deleted. If you wish to access this information, or correct your personal data please contact me at the address below.

9. Contact

If you wish to comment on my Privacy Policy, please contact me at; ka.steels@gmail.com

This Privacy Policy is subject to change at any time. I will post these changes here and, if appropriate, notify you by e-mail.